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Your train was delayed – your plane has departed? The City Airport Train covers the flight costs in case of delays!
The CAT Travel Guarantee promises to bring travellers to their destination: CAT customers who miss their flight due to a delay of the airport express train of more than 30 minutes will be reimbursed for the cost of a new plane ticket. Should the rebooking necessitate an overnight stay, the CAT will also cover the costs of the hotel and transfer.
The cost reimbursement was made as simple as possible for the customers: the merely need to send copies of their CAT ticket, the expired flight ticket and the new flight ticket to the CAT customer service by email or by mail, referring to the CAT Travel Guarantee. The money will be refunded quickly and in a non-bureaucratic way. However, an important requirement for the right to compensation is the timely arrival at the airport: travellers must choose the departure time with the City Airport Train from Wien Mitte so that they arrive at the airport one hour before the plane’s departure. For selected destinations (such as Tel Aviv, New York and Toronto) they should refer to the recommendations of Vienna International Airport which suggest an earlier arrival time.
With this offer, CAT guarantees its customers a completely worry-free transfer to the airport. Even though the express train is well-known for its high punctuality, delays that are beyond the influence and control of the company might still occur. With CAT Travel Guarantee, CAT customers are now well protected.
More information: https://www.cityairporttrain.com/userfiles/files/downloads/CAT_Travel-Guarantee_WEB.pdf
