Hyderabad: The Consumer Dispute Redressal Commission, Hyderabad, asked Amazon to pay Rs. 10,000 damages to a customer who received a parcel containing soap and Surf packs instead of the cell phone he ordered from the site .
In December 2019, P. Vijay Kumar, a resident of Sanjeeva Reddy Nagar, ordered an OPPO A9 mobile phone from Amazon and paid Rs. 11,990 for the same. Two days later he received a package from Amazon containing a packet of soap and surfboard in a Realme 5 box. The box was broken.
Mr. Kumar immediately notified Amazon and sent photos of the products he received. However, he received no response.
Amazon, in a written response to the Commission, said: “We are doing business on an e-commerce platform and helping third parties (Appario Retail, Hyderabad) to sell their products through their platform. We have nothing to do with selling the product and receiving cash and there is no deficiency on their part. “
After observing all the documents and evidence, the Commission found that the complainant had received an automated response to the letters he had sent to Amazon. According to the response, Amazon had assured him that their customer service representative would contact the complainant within six hours. In addition, the invoice established the relationship between the third party, Appario Retail and Amazon.
“The Amazon logo printed on the invoice clearly proves the link between Amazon and Appario Retail beyond a reasonable doubt,” observed the Commission and added that Amazon and Appario Retail had committed an unfair business practice associated with a default of service and failed to prove that the complainant received a cell phone and that they did not produce any evidence to that effect.
The Commission asked Amazon to repay Rs. 11,900 with 9 percent interest per annum from the date of payment. He also asked the company to pay Rs. 10,000 as compensation for causing inconvenience and mental suffering to the plaintiff and Rs. 5,000 for litigation costs.