Warning from a retailer about deleting customer reviews

By Anne Marie Estevez, Ezra Church and Emily Kimmelman (February 7, 2022, 4:54 PM EST) – In the first announcement of its kind, the Federal Trade Commission said on January 25 that it had settled charges against Fashion Nova LLC in under FTC Section 5(a) for failing to post negative product reviews on its website.

The settlement with the California-based fast fashion apparel company highlights the FTC’s enforcement authority over the content of customer reviews. It also raises new considerations for retailers who post their customer reviews online.

Fees and settlement with Fashion Nova

The FTC’s proposed administrative complaint, which was filed concurrently with the proposed settlement, alleges that Fashion Nova used an online third party…

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